Welcome to TrendyDeals.sbs – your trusted online destination for trendy fashion, lifestyle products, accessories, and more. At TrendyDeals, we prioritize customer satisfaction and strive to make your shopping experience seamless and risk-free.
This Refund & Return Policy outlines the conditions under which returns and refunds are accepted. Please take a moment to read this policy carefully before placing an order. By making a purchase on our website, you acknowledge and agree to the terms stated below.
1. General Return & Refund Guidelines
We understand that sometimes a product may not meet your expectations or may arrive with an issue. That’s why we offer a 7-day return and refund window from the date of delivery. If 7 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused, unworn, unaltered, and in the original packaging with all tags and accessories.
- You must provide proof of purchase, such as your order confirmation email or receipt.
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
2. Non-Returnable Items
Certain products are exempt from being returned. These include but are not limited to:
- Perishable items (e.g., food, flowers)
- Personal hygiene products (e.g., undergarments, swimwear, cosmetics)
- Downloadable software or digital goods
- Gift cards or promotional items
- Customized or personalized orders
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact our support team at support@trendydeals.sbs within 48 hours of receiving the product. Include:
- Your order number
- A clear photo/video showing the issue
- A brief description of the problem
After reviewing your request, we will either:
- Issue a full refund
- Send you a replacement item
- Offer store credit, based on your preference
We reserve the right to verify the issue before processing the refund or replacement.
4. Refund Process
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original method of payment. Depending on your payment provider, refunds may take 5–10 business days to reflect in your account.
If your refund is delayed or missing:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank for further assistance
If after completing these steps the refund is still not received, please reach out to us at support@trendydeals.sbs.
5. Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, send us an email at support@trendydeals.sbs with your order number and reason for exchange.
We will provide you with a return address and further instructions. Exchange approval is subject to product availability.
6. Return Shipping
To return your product, please follow these steps:
- Email us at support@trendydeals.sbs with the subject “Return Request – [Order Number]”.
- Provide details and photographs if necessary.
- Our customer service will respond within 24–48 hours with return instructions.
Please do not send your purchase back to the manufacturer.
Important Notes:
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted unless the product is faulty.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without tracking.
7. Order Cancellation
Orders can only be canceled within 6 hours of placement or before they are shipped, whichever is earlier.
To cancel your order:
- Email us at support@trendydeals.sbs with the subject line “Cancel Order – [Order Number]”.
- If your order has already been processed or shipped, it cannot be canceled.
If your order is eligible for cancellation, we will process the refund within 3-5 business days.
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Double-check your bank account or card statement.
- Contact your bank or credit card provider, as there may be a processing delay.
- If more than 10 business days have passed, contact us at support@trendydeals.sbs with your order details.
9. International Orders
At this time, our return policy applies primarily to domestic (India-based) orders. For international customers:
- We do not offer free return shipping.
- Refunds will be provided only for damaged or incorrect items.
- Customs duties and taxes are non-refundable.
Please reach out to our team to verify return eligibility before initiating any international return.
10. Store Credit Option
If you prefer not to receive a monetary refund, you can request store credit for the returned amount. Store credits:
- Will be issued in the form of a unique code
- Can be used within 6 months
- Are non-transferable and non-refundable
Let our support team know if you’d prefer this option during your return request.
11. Fraudulent or Abusive Return Activity
To maintain the integrity of our policies, we reserve the right to refuse service or issue refunds to customers who are found to be abusing our return process, including:
- Excessive or repeated return requests
- Returning used, damaged, or tampered items
- Providing misleading or false information
In such cases, refunds will be denied and further actions may be taken at our discretion.